North Alabama Electric Cooperative (NAEC) is proud to announce a business partnership with Cooperative Response Center Inc.

CRC is a nationwide, cooperative- owned and -operated, 24/7 contact center, handling after-hours calls for over 500 electric cooperatives nationwide. CRC will handle outage reports via call-in or text, as well as call-ins for reconnects. CRC will also handle line crew dispatching for NAEC.

Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Minnesota, Missouri, Tennessee, and Texas. The call center provides services like round-the-clock dispatch, customer care, and monitoring security alarms for electric utilities in 47 states, representing more than 12,000,000 consumers.

Text reporting of outages will only be available after hours. To report an outage, simply text “outage” to 55050. The text must be from the number you have on file with NAEC.

To report an outage by phone, call (256) 437-1100 or (800) 572-2900.

Visit naecoop.com or call the office and update your contact information to be able to use this feature.

NAEC hopes our members benefit from the services offered by CRC, which took over outage management and dispatching on December 17.

If you have any questions, please contact NAEC at (256) 437-2281 or email NAEC.